As a Bilingual Support Agent, you'll be instrumental in delivering exceptional customer service to our diverse clientele. Your role involves efficiently addressing inquiries and issues across various channels while seamlessly translating between Arabic and English. By upholding high standards of support and leveraging your language skills, you'll contribute to ensuring customer satisfaction and fostering positive relationships with both Arabic and English-speaking customers.
Responsibilities
Provide prompt and professional customer support in both Arabic and English via phone, email, or chat channels.
Assist customers with inquiries, issues, and requests, ensuring a positive and satisfactory resolution to each interaction.
Communicate effectively with Arabic-speaking customers to understand their needs and address their concerns accurately.
Document customer interactions and details accurately in the company's CRM system.
Handle escalated issues or irate customers professionally, de-escalating situations and finding appropriate resolutions.
Navigate bilingual conversations seamlessly, translating information accurately between Arabic and English as needed.
Provide prompt and professional customer support in both Arabic and English via phone, email, or chat channels.
Assist customers with inquiries, issues, and requests, ensuring a positive and satisfactory resolution to each interaction.
Communicate effectively with Arabic-speaking customers to understand their needs and address their concerns accurately.
Document customer interactions and details accurately in the company's CRM system.
Handle escalated issues or irate customers professionally, de-escalating situations and finding appropriate resolutions.
Navigate bilingual conversations seamlessly, translating information accurately between Arabic and English as needed.
Skills and Qualifications
Fluency in both Arabic and English, coupled with exceptional verbal and written communication abilities in both languages, is required.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong understanding of customer service principles and practices, with the ability to provide prompt and effective support.
Ability to work independently and as part of a team.
Strong problem-solving skills to handle customer inquiries and issues, finding appropriate resolutions promptly.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Fluency in both Arabic and English, coupled with exceptional verbal and written communication abilities in both languages, is required.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong understanding of customer service principles and practices, with the ability to provide prompt and effective support.
Ability to work independently and as part of a team.
Strong problem-solving skills to handle customer inquiries and issues, finding appropriate resolutions promptly.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Education and Experience
Bachelor's degree in any field.
Candidates with a background in the hospitality industry are preferred, particularly those who have worked in front desk positions at hotels.
Prior experience in customer service or a call center environment is a plus.
Bachelor's degree in any field.
Candidates with a background in the hospitality industry are preferred, particularly those who have worked in front desk positions at hotels.
Prior experience in customer service or a call center environment is a plus.
30% Night Differential Pay
The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.
Competitive Salary & Benefits
We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Professional Development
Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Paid Time Off
25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.
Free Food & Coffee
Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!
Wellness Benefits
Healthcare, dental, and a retirement plan included upon passing training!