As a Back Office Agent, you'll support operations behind the scenes through accurate data entry, transcription, lead generation, and information processing. You’ll handle high-volume tasks with precision while maintaining strong communication skills to collaborate with internal teams. If you're detail-driven, reliable, and ready to keep things running smoothly, we’d love to have you on board.
Minimum Requirements
At least 1 year of experience in a BPO or call center environment
At least 1 year of experience in a BPO or call center environment
Background in data entry, transcription, or lead generation is preferred
Background in data entry, transcription, or lead generation is preferred
High school diploma or equivalent; college-level education is a plus
Strong verbal and written English communication skills
Comfortable using spreadsheets, CRM tools, and productivity software
Able to manage repetitive tasks with consistency and accuracy
High school diploma or equivalent; college-level education is a plus
Strong verbal and written English communication skills
Comfortable using spreadsheets, CRM tools, and productivity software
Able to manage repetitive tasks with consistency and accuracy
Competencies and Skills
Strong attention to detail and commitment to accuracy
Solid communication skills for collaboration and documentation
Fast and accurate typing skills
Familiarity with spreadsheets, databases, and web research
Dependable and consistent in meeting deadlines
Able to work independently and within a team
Flexible and quick to learn new tools and processes
Strong attention to detail and commitment to accuracy
Solid communication skills for collaboration and documentation
Fast and accurate typing skills
Familiarity with spreadsheets, databases, and web research
Dependable and consistent in meeting deadlines
Able to work independently and within a team
Flexible and quick to learn new tools and processes
Essential Functions
Perform accurate data entry, transcription, and enrichment tasks
Research and validate information to support lead-generation efforts
Process customer or client data according to project requirements
Maintain accuracy, formatting, and consistency across records
Handle high volumes of work while meeting productivity and quality targets
Ensure data privacy and follow security protocols at all times
Flag data issues or inconsistencies for correction
Follow client-specific workflows and checklists
Perform accurate data entry, transcription, and enrichment tasks
Research and validate information to support lead-generation efforts
Process customer or client data according to project requirements
Maintain accuracy, formatting, and consistency across records
Handle high volumes of work while meeting productivity and quality targets
Ensure data privacy and follow security protocols at all times
Flag data issues or inconsistencies for correction
Follow client-specific workflows and checklists
30% Night Differential Pay
The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.
Competitive Salary & Benefits
We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Professional Development
Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Paid Time Off
25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.
Free Food & Coffee
Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!
Wellness Benefits
Healthcare, dental, and a retirement plan included upon passing training!