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Back Office Agent

Cebu City, Philippines

As a Back Office Agent, you'll support operations behind the scenes through accurate data entry, transcription, lead generation, and information processing. You’ll handle high-volume tasks with precision while maintaining strong communication skills to collaborate with internal teams. If you're detail-driven, reliable, and ready to keep things running smoothly, we’d love to have you on board.

Minimum Requirements

  • At least 1 year of experience in a BPO or call center environment

  • Background in data entry, transcription, or lead generation is preferred

  • High school diploma or equivalent; college-level education is a plus

  • Strong verbal and written English communication skills

  • Comfortable using spreadsheets, CRM tools, and productivity software

  • Able to manage repetitive tasks with consistency and accuracy

Competencies and Skills

  • Strong attention to detail and commitment to accuracy

  • Solid communication skills for collaboration and documentation

  • Fast and accurate typing skills

  • Familiarity with spreadsheets, databases, and web research

  • Dependable and consistent in meeting deadlines

  • Able to work independently and within a team

  • Flexible and quick to learn new tools and processes 

Essential Functions

  • Perform accurate data entry, transcription, and enrichment tasks

  • Research and validate information to support lead-generation efforts

  • Process customer or client data according to project requirements

  • Maintain accuracy, formatting, and consistency across records

  • Handle high volumes of work while meeting productivity and quality targets

  • Ensure data privacy and follow security protocols at all times

  • Flag data issues or inconsistencies for correction

  • Follow client-specific workflows and checklists

30% Night Differential Pay

The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.

Competitive Salary & Benefits

We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.

Professional Development

Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.

Paid Time Off

25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.

Free Food & Coffee

Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!

Wellness Benefits

Healthcare, dental, and a retirement plan included upon passing training!