The Bilingual Support Agent provides support to customers in both English and Spanish through voice, chat, and email channels, resolving concerns with professionalism and cultural understanding. This opportunity is ideal for candidates who are fluent in English and Spanish, thrive in fast-paced environments, and are passionate about communication and customer care.
Minimum Requirements
High school diploma or equivalent.
At least 1 year of experience in customer service or support role, preferably in a multilingual environment.
Fluency in both English and Spanish (spoken and written).
Experience handling customer inquiries through voice and/or non-voice channels.
Comfortable using support platforms, internal systems, and digital communication tools.
High school diploma or equivalent.
At least 1 year of experience in customer service or support role, preferably in a multilingual environment.
Fluency in both English and Spanish (spoken and written).
Experience handling customer inquiries through voice and/or non-voice channels.
Comfortable using support platforms, internal systems, and digital communication tools.
Willingness to work on rotating shifts, including weekends and holidays.
Willingness to work on rotating shifts, including weekends and holidays.
Competencies and Skills
Clear and respectful communication in both English and Spanish.
Accuracy and cultural sensitivity maintained across all interactions.
Ability to manage multiple conversations and systems efficiently.
Professional handling of sensitive or complex customer issues.
Adaptability in applying feedback to improve communication style and outcomes.
Strong attention to detail with a focus on consistency and clarity.
Empathetic and solution-oriented approach to customer service.
Ongoing engagement with updates, tools, and process changes.
Clear and respectful communication in both English and Spanish.
Accuracy and cultural sensitivity maintained across all interactions.
Ability to manage multiple conversations and systems efficiently.
Professional handling of sensitive or complex customer issues.
Adaptability in applying feedback to improve communication style and outcomes.
Strong attention to detail with a focus on consistency and clarity.
Empathetic and solution-oriented approach to customer service.
Ongoing engagement with updates, tools, and process changes.
Essential Functions
Respond to customer inquiries via voice, chat, and email using both English and Spanish.
Resolve issues by following established workflows and escalation procedures.
Track, document, and update customer interactions using internal systems.
Handle complex or sensitive customer concerns with discretion.
Maintain up-to-date knowledge of account-specific policies and tools.
Respond to customer inquiries via voice, chat, and email using both English and Spanish.
Resolve issues by following established workflows and escalation procedures.
Track, document, and update customer interactions using internal systems.
Handle complex or sensitive customer concerns with discretion.
Maintain up-to-date knowledge of account-specific policies and tools.
30% Night Differential Pay
The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.
Competitive Salary & Benefits
We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Professional Development
Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Paid Time Off
25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.
Free Food & Coffee
Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!
Wellness Benefits
Healthcare, dental, and a retirement plan included upon passing training!