Client Success Associate

Minimum Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field

• At least 1–2 years of experience in client-facing roles (preferably in BPO, outsourcing, or account management)

• Excellent verbal and written English communication skills
  

• Confident in handling client concerns and managing expectations

• Comfortable working with data, dashboards, and reports to track performance

• Proactive mindset with a focus on continuous improvement and client satisfaction

Competencies and Skills

• Strong communication and relationship-building skills

• Problem-solving mindset with a calm, can-do attitude

• Highly organized and detail-oriented

• Ability to manage multiple clients and deadlines at once

• Tech-savvy, with experience in CRM tools or client platforms

• Resilient, resourceful, and always focused on solutions

• Passionate about delivering value and creating a world-class client experience

Essential Functions

• Act as the primary point of contact for assigned clients, ensuring smooth day-to-day operations

• Coordinate with internal teams to meet service-level agreements and resolve client issues quickly

• Support onboarding and training of new clients, making sure expectations are aligned

• Conduct regular check-ins, business reviews, and feedback sessions with clients

• Escalate concerns when needed — but always come up with solutions

• Identify opportunities to add value, improve services, and strengthen relationships

• Maintain accurate records of client interactions, tasks, and updates in CRM or tracking tools
  

• Report client insights and feedback to internal stakeholders for service improvement