As a Content Specialist, you will support the operations by creating, curating, editing, and managing high-quality content across various platforms. You will work closely with the team to ensure consistent, engaging, and accurate messaging aligned with brand guidelines and business goals.
Minimum Requirements
At least 1-3 years of experience in a content writing/editing or communications role, preferably in a BPO or corporate setting.
At least 1-3 years of experience in a content writing/editing or communications role, preferably in a BPO or corporate setting.
Basic knowledge of web content tools (any CMS) and Google Sheets (filter,
copy/paste, find/replace).
Familiarity with SEO principles, content management systems (CMS), and tools like WordPress, Confluence, or SharePoint is a plus.
Strong attention to detail, grammar, and editorial standards.
Basic knowledge of web content tools (any CMS) and Google Sheets (filter,
copy/paste, find/replace).
Familiarity with SEO principles, content management systems (CMS), and tools like WordPress, Confluence, or SharePoint is a plus.
Strong attention to detail, grammar, and editorial standards.
High school diploma or equivalent; college-level education is a plus.
Strong verbal and written communication skills.
High school diploma or equivalent; college-level education is a plus.
Strong verbal and written communication skills.
Competencies and Skills
- Organized, focused, and able to multitask in a dynamic environment
Ability to conduct research and distill information effectively
Comfortable working across different tools and platforms
Basic understanding of digital marketing (email campaigns, social media, PPC, etc.)
Team player with a positive, can-do energy
Team player with a positive, can-do energy
Results-oriented and motivated by hitting targets
Manages time effectively, meets deadlines consistently, and proactively communicates any issues or delays to align on revised timelines.
Demonstrates initiative in spotting inconsistencies or edge cases and flags them appropriately for review or escalation.
Ability to conduct research and distill information effectively
Comfortable working across different tools and platforms
Basic understanding of digital marketing (email campaigns, social media, PPC, etc.)
Team player with a positive, can-do energy
Team player with a positive, can-do energy
Results-oriented and motivated by hitting targets
Manages time effectively, meets deadlines consistently, and proactively communicates any issues or delays to align on revised timelines.
Demonstrates initiative in spotting inconsistencies or edge cases and flags them appropriately for review or escalation.
Essential Functions
- Maintain and update ship, attractions, cabin, and destination/port pages within the CMS using provided checklists and spreadsheets. Ensure all content elements—text, images, tags, and links—are accurate and properly formatted
Conduct targeted online research to gather specific details (e.g., venue access, GPS coordinates, country/region information). Verify findings using at least two credible sources and document source URLs for reference
- Perform thorough QA checks, including previewing updated pages, verifying spelling, links, and images. Review AI-generated content (e.g., from ChatGPT) for factual accuracy, coherence, and tone. Flag or correct any hallucinations or substandard responses
Keep internal tracking sheets accurate and up to date. Post a concise daily status update on Slack using the format: Done / Doing / Blocked / Questions
Proactively raise blockers or unclear requirements with the team. Include relevant screenshots, links, and context. Frame questions clearly to speed up resolution
Conduct targeted online research to gather specific details (e.g., venue access, GPS coordinates, country/region information). Verify findings using at least two credible sources and document source URLs for reference
Keep internal tracking sheets accurate and up to date. Post a concise daily status update on Slack using the format: Done / Doing / Blocked / Questions
Proactively raise blockers or unclear requirements with the team. Include relevant screenshots, links, and context. Frame questions clearly to speed up resolution
30% Night Differential Pay
The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.
Competitive Salary & Benefits
We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Professional Development
Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Paid Time Off
25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.
Free Food & Coffee
Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!
Wellness Benefits
Healthcare, dental, and a retirement plan included upon passing training!