The Customer Service Agent is responsible for providing excellent support to customers by addressing inquiries, resolving concerns, and delivering tailored solutions across multiple lines of business (LOBs). This role operates in a fast-paced call center environment and ensures a positive customer experience through effective communication and problem-solving.
Minimum Requirements
At least 1 year of experience in a call center environment.
At least 1 year of experience in a call center environment.
The ideal candidate will have experience working across multiple lines of business (LOBs) such as retail, e-commerce, telecommunications, or travel services.
The ideal candidate will have experience working across multiple lines of business (LOBs) such as retail, e-commerce, telecommunications, or travel services.
High school diploma or equivalent; college-level education is a plus.
Strong verbal and written communication skills.
Proficiency in managing customer inquiries and complaints effectively.
High school diploma or equivalent; college-level education is a plus.
Strong verbal and written communication skills.
Proficiency in managing customer inquiries and complaints effectively.
Competencies and Skills
Ability to clearly and effectively communicate with customers and colleagues.
Flexibility to transition seamlessly between different LOBs and processes.
Proactively takes initiative to address issues and learn new processes.
Dedicated to delivering high-quality service and meeting performance goals.
Strong problem-solving and critical-thinking skills.
Ability to multitask and manage multiple responsibilities effectively.
Team collaboration and support-oriented mindset.
Attention to detail and accuracy in recording interactions.
Ability to clearly and effectively communicate with customers and colleagues.
Flexibility to transition seamlessly between different LOBs and processes.
Proactively takes initiative to address issues and learn new processes.
Dedicated to delivering high-quality service and meeting performance goals.
Strong problem-solving and critical-thinking skills.
Ability to multitask and manage multiple responsibilities effectively.
Team collaboration and support-oriented mindset.
Attention to detail and accuracy in recording interactions.
Customer-focused mindset to enhance satisfaction and loyalty.
Customer-focused mindset to enhance satisfaction and loyalty.
Essential Functions
Handle incoming calls, emails, or chats to address customer inquiries and provide solutions.
Resolve complaints and escalate complex issues when necessary.
Maintain accurate records of customer interactions and resolutions in the CRM system.
Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.
Provide proactive customer support by anticipating needs and offering recommendations
Collaborate with peers and supervisors to enhance service delivery.
Ensure compliance with company policies, procedures, and service standards.
Maintain professionalism and a customer-first approach in all interactions.
Handle incoming calls, emails, or chats to address customer inquiries and provide solutions.
Resolve complaints and escalate complex issues when necessary.
Maintain accurate records of customer interactions and resolutions in the CRM system.
Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.
Provide proactive customer support by anticipating needs and offering recommendations
Collaborate with peers and supervisors to enhance service delivery.
Ensure compliance with company policies, procedures, and service standards.
Maintain professionalism and a customer-first approach in all interactions.
30% Night Differential Pay
The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.
Competitive Salary & Benefits
We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Professional Development
Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Paid Time Off
25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.
Free Food & Coffee
Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!
Wellness Benefits
Healthcare, dental, and a retirement plan included upon passing training!