Minimum Requirements
At least 1 year of experience in a call center environment.
At least 1 year of experience in a call center environment.
Experience supporting multiple lines of business (e.g., retail, e-commerce, telco, or travel)
Experience supporting multiple lines of business (e.g., retail, e-commerce, telco, or travel)
High school diploma or equivalent; college-level education is a plus.
Strong verbal and written communication skills.
Skilled in resolving customer concerns with empathy, accuracy, and speed
High school diploma or equivalent; college-level education is a plus.
Strong verbal and written communication skills.
Skilled in resolving customer concerns with empathy, accuracy, and speed
Competencies and Skills
Strong communication skills and active listening
Customer-first mindset with a problem-solving attitude
Comfortable working across different tools and platforms
Adaptability across different customer types and LOBs
Organized, focused, and able to multitask in a dynamic environment
Team player with a positive, can-do energy
Results-oriented and motivated by hitting targets
Strong communication skills and active listening
Customer-first mindset with a problem-solving attitude
Comfortable working across different tools and platforms
Adaptability across different customer types and LOBs
Organized, focused, and able to multitask in a dynamic environment
Team player with a positive, can-do energy
Results-oriented and motivated by hitting targets
Essential Functions
Handle incoming calls, emails, or chats with professionalism and efficiency
Provide accurate product, service, and account information
Resolve customer concerns, complaints, and escalations effectively
Navigate multiple tools and systems while maintaining service quality
Follow scripts and processes while personalizing each interaction
Document call details and follow up on pending issues
Meet individual KPIs for quality, resolution time, and customer satisfaction
Customer-focused mindset to enhance satisfaction and loyalty.
Handle incoming calls, emails, or chats with professionalism and efficiency
Provide accurate product, service, and account information
Resolve customer concerns, complaints, and escalations effectively
Navigate multiple tools and systems while maintaining service quality
Follow scripts and processes while personalizing each interaction
Document call details and follow up on pending issues
Meet individual KPIs for quality, resolution time, and customer satisfaction
Customer-focused mindset to enhance satisfaction and loyalty.
30% Night Differential Pay
The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.
Competitive Salary & Benefits
We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Professional Development
Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Paid Time Off
25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.
Free Food & Coffee
Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!
Wellness Benefits
Healthcare, dental, and a retirement plan included upon passing training!