The customer service agent (voice) attracts potential consumers and answers product and service queries. They also feed information based on the client's products and services. They ensure customer satisfaction by providing quality service.
Responsibilities
Handle customer inquiries, provide appropriate solutions and alternatives within the given time limit, and follow up to ensure resolution.
Provide first-call resolution while following strict processes that meet compliance guidelines.
Take the extra mile to engage customers.
Perform other tasks required by the client involving testing, monitoring, and outbound calls.
Skills & Qualifications
Excellent communication and presentation skills.
Able to multitask and manage time effectively.
Active listening skills.
Problem-solving skills.
Customer orientation and ability to adapt/respond to different types of characters
Familiarity with CRM systems and practices.
Education & Experience
At least high school or K-12 graduate.
At least 6-months of experience in customer service.
At least high school or K-12 graduate.
At least 6-months of experience in customer service.
30% Night Differential Pay
The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.
Competitive Salary & Benefits
We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Professional Development
Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Paid Time Off
25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.
Free Food & Coffee
Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!
Wellness Benefits
Healthcare, dental, and a retirement plan included upon passing training!