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Customer Service Agent

Dumaguete, Philippines

As a Customer Service Agent, you're the voice of the brand — solving problems, answering questions, and making sure every customer interaction ends on a high note. If you're a great communicator who can stay cool under pressure, handle multiple lines of business, and deliver consistent, quality service, we want you on our front line.

Minimum Requirements

  • At least 1 year of experience in a call center environment.

  • Experience supporting multiple lines of business (e.g., retail, e-commerce, telco, or travel)

  • High school diploma or equivalent; college-level education is a plus.

  • Strong verbal and written communication skills.

  • Skilled in resolving customer concerns with empathy, accuracy, and speed

Competencies and Skills

  • Strong communication skills and active listening

  • Customer-first mindset with a problem-solving attitude

  • Comfortable working across different tools and platforms

  • Adaptability across different customer types and LOBs

  • Organized, focused, and able to multitask in a dynamic environment

  • Team player with a positive, can-do energy

  • Results-oriented and motivated by hitting targets

Essential Functions

  • Handle incoming calls, emails, or chats with professionalism and efficiency

  • Provide accurate product, service, and account information

  • Resolve customer concerns, complaints, and escalations effectively

  • Navigate multiple tools and systems while maintaining service quality

  • Follow scripts and processes while personalizing each interaction

  • Document call details and follow up on pending issues

  • Meet individual KPIs for quality, resolution time, and customer satisfaction

  • Customer-focused mindset to enhance satisfaction and loyalty.


 

30% Night Differential Pay

The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.

Competitive Salary & Benefits

We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.

Professional Development

Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.

Paid Time Off

25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.

Free Food & Coffee

Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!

Wellness Benefits

Healthcare, dental, and a retirement plan included upon passing training!