Information Systems and Technology Manager

Responsibilities

• Oversee the implementation, configuration, and maintenance of enterprise-wide information systems and document management systems.

• Develop and enforce data management policies and procedures to ensure the integrity, confidentiality, and availability of organizational data.

• Coordinate with department heads to understand their information system requirements and align IT solutions with business needs.
  

• Plan, design, and implement scalable and resilient IT infrastructure solutions, including servers, storage systems, cloud environments, and virtualization platforms.

• Optimize network infrastructure performance through capacity planning, load balancing, and traffic management techniques.

• Monitor and manage cloud services and resources, ensuring compliance with service-level agreements and cost optimization strategies.

• Design, configure, and optimize the company's network infrastructure, including firewall, LAN, WAN, VPN, and wireless networks.

• Monitor network performance and troubleshoot connectivity issues, implementing solutions to ensure optimal performance and reliability.

• Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems, and content filtering.

• Serve as the primary point of contact for client inquiries, escalations, and service requests, ensuring timely resolution and customer satisfaction.

• Negotiate contracts, service agreements, and pricing structures with vendors to optimize value and minimize costs while maintaining quality standards.

• Develop and manage the departmental budget, allocating resources effectively to support strategic objectives.

• Conduct cost and benefit analysis to evaluate IT investments and initiatives, making recommendations for optimization.

• Lead, mentor, and develop a high-performing team of IT professionals, providing guidance, coaching, and performance feedback.

Skills and Qualifications

• Deep understanding of information systems management principles and best practices.

• Proficiency in infrastructure management, including server, storage, and cloud environments, and virtualization technologies.

• Strong grasp of network management concepts, such as firewalls, LAN, WAN, VPN, and wireless networks.
  

• Knowledge of cybersecurity principles and practices, including access controls, encryption, and intrusion detection systems.

• Familiarity with IT compliance requirements, such as ISO 27001, HIPAA, PCI DSS, SOC 2, and GDPR.

• Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, or related field required; master's degree preferred.

• Relevant certifications such as CCNA (Cisco Certified Network Associate), ITIL (Information Technology Infrastructure Library), PMP (Project Management Professional), and CISA (Certified Information Systems Auditor) are highly preferred.
  

• Familiar with Mikrotik Devices, Grandstream, and Ubiquiti devices.

• Minimum of 3-5 years of experience in information technology or related fields, with a focus on information systems management, infrastructure management, and network operations.
  

• Proven track record of successfully leading and managing IT projects, teams, and initiatives.

• Demonstrated expertise in providing technical support and troubleshooting assistance for hardware, software, and connectivity issues.

• Prior experience in a leadership or managerial role, with responsibility for team management, performance evaluation, and professional development.