The Information Systems and Technology Manager leads the planning, implementation, and management of the organization's IT infrastructure, systems, and applications. This role ensures that technology supports business goals by optimizing IT operations, maintaining system security, and driving innovation. The manager oversees the IT team, manages budgets, and ensures compliance with organizational policies and industry standards.
Minimum Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum of 5 years of experience in IT management or a similar leadership role.
Proven expertise in IT infrastructure, systems, and network administration.
Experience managing IT in a high-demand environment, such as a call center or enterprise setting.
IT certifications such as PMP, ITIL, CISSP, or CCNP are preferred.
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum of 5 years of experience in IT management or a similar leadership role.
Proven expertise in IT infrastructure, systems, and network administration.
Experience managing IT in a high-demand environment, such as a call center or enterprise setting.
IT certifications such as PMP, ITIL, CISSP, or CCNP are preferred.
Competencies and Skills
In-depth knowledge of IT systems, infrastructure, and network management.
Expertise in IT project management, including planning, execution, and evaluation.
Strong understanding of cybersecurity frameworks and best practices.
Experience with enterprise applications, ERP systems, and database management.
Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and virtualization technologies.
In-depth knowledge of IT systems, infrastructure, and network management.
Expertise in IT project management, including planning, execution, and evaluation.
Strong understanding of cybersecurity frameworks and best practices.
Experience with enterprise applications, ERP systems, and database management.
Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and virtualization technologies.
Proficiency in IT governance frameworks (e.g., ISO 27001, ITIL, NIST).
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills to interact with all organizational levels.
Ability to lead and develop a high-performing IT team.
Strategic mindset with a focus on aligning technology with business goals.
Proficiency in IT governance frameworks (e.g., ISO 27001, ITIL, NIST).
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills to interact with all organizational levels.
Ability to lead and develop a high-performing IT team.
Strategic mindset with a focus on aligning technology with business goals.
Financial acumen for budgeting and cost control in IT operations.
Knowledge of data privacy regulations (e.g., GDPR, CCPA) and compliance requirements.
Ability to manage complex vendor relationships and negotiate contracts effectively.
Strong organizational skills with attention to detail and prioritization.
Financial acumen for budgeting and cost control in IT operations.
Knowledge of data privacy regulations (e.g., GDPR, CCPA) and compliance requirements.
Ability to manage complex vendor relationships and negotiate contracts effectively.
Strong organizational skills with attention to detail and prioritization.
Essential Functions
Develop and execute the IT strategy aligned with organizational goals.
Collaborate with leadership to identify technology needs and recommend solutions.
Oversee IT project management, ensuring projects are delivered on time and within budget.
Provide leadership, mentoring, and performance management for the IT team.
Oversee hardware, software, and network installation, configuration, and maintenance.
Develop and execute the IT strategy aligned with organizational goals.
Collaborate with leadership to identify technology needs and recommend solutions.
Oversee IT project management, ensuring projects are delivered on time and within budget.
Provide leadership, mentoring, and performance management for the IT team.
Oversee hardware, software, and network installation, configuration, and maintenance.
Ensure the stability, scalability, and reliability of IT systems and infrastructure.
Manage cloud platforms and services to enhance efficiency and flexibility.
Evaluate and optimize system performance, ensuring minimal downtime.
Develop and enforce IT security policies to protect systems and data.
Monitor and mitigate cybersecurity risks, implementing solutions as needed.
Ensure the stability, scalability, and reliability of IT systems and infrastructure.
Manage cloud platforms and services to enhance efficiency and flexibility.
Evaluate and optimize system performance, ensuring minimal downtime.
Develop and enforce IT security policies to protect systems and data.
Monitor and mitigate cybersecurity risks, implementing solutions as needed.
Ensure compliance with data protection regulations and industry standards.
Work with departments to customize and integrate applications for operational efficiency.
Oversee IT support services, ensuring prompt resolution of technical issues.
Ensure comprehensive documentation of IT processes, systems, and configurations.
Manage vendor relationships to ensure effective delivery of IT services and software.
Ensure compliance with data protection regulations and industry standards.
Work with departments to customize and integrate applications for operational efficiency.
Oversee IT support services, ensuring prompt resolution of technical issues.
Ensure comprehensive documentation of IT processes, systems, and configurations.
Manage vendor relationships to ensure effective delivery of IT services and software.
30% Night Differential Pay
The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.
Competitive Salary & Benefits
We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Professional Development
Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Paid Time Off
25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.
Free Food & Coffee
Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!
Wellness Benefits
Healthcare, dental, and a retirement plan included upon passing training!