Information Systems and Technology Manager

Oversee the implementation, configuration, and maintenance of enterprise-wide information systems and document management systems.

Develop and enforce data management policies and procedures to ensure the integrity, confidentiality, and availability of organizational data.

Coordinate with department heads to understand their information system requirements and align IT solutions with business needs.

Plan, design, and implement scalable and resilient IT infrastructure solutions, including servers, storage systems, cloud environments, and virtualization platforms.

Optimize network infrastructure performance through capacity planning, load balancing, and traffic management techniques.

Monitor and manage cloud services and resources, ensuring compliance with service-level agreements and cost optimization strategies.

Design, configure, and optimize the company's network infrastructure, including firewall, LAN, WAN, VPN, and wireless networks.

Monitor network performance and troubleshoot connectivity issues, implementing solutions to ensure optimal performance and reliability.

Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems, and content filtering.

Serve as the primary point of contact for client inquiries, escalations, and service requests, ensuring timely resolution and customer satisfaction.

Negotiate contracts, service agreements, and pricing structures with vendors to optimize value and minimize costs while maintaining quality standards.

Develop and manage the departmental budget, allocating resources effectively to support strategic objectives.

Conduct cost and benefit analysis to evaluate IT investments and initiatives, making recommendations for optimization.

Lead, mentor, and develop a high-performing team of IT professionals, providing guidance, coaching, and performance feedback.

Deep understanding of information systems management principles and best practices.

Proficiency in infrastructure management, including server, storage, and cloud environments, and virtualization technologies.

Strong grasp of network management concepts, such as firewalls, LAN, WAN, VPN, and wireless networks.

Knowledge of cybersecurity principles and practices, including access controls, encryption, and intrusion detection systems.

Familiarity with IT compliance requirements, such as ISO 27001, HIPAA, PCI DSS, SOC 2, and GDPR.

Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.

Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.

Project management skills, with the ability to plan, execute, and oversee IT initiatives from inception to completion.

Capacity for strategic thinking and long-term planning to support organizational growth and objectives.

Effective leadership and team management skills, with experience in coaching, mentoring, and developing IT professionals.

Bachelor's degree in Information Technology, Computer Science, or related field required; master's degree preferred.

Relevant certifications such as CCNA (Cisco Certified Network Associate), ITIL (Information Technology Infrastructure Library), PMP (Project Management Professional), and CISA (Certified Information Systems Auditor) are highly preferred.

Familiar with Mikrotik Devices, Grandstream, and Ubiquiti devices.

Minimum of 3-5 years of experience in information technology or related fields, with a focus on information systems management, infrastructure management, and network operations.

Proven track record of successfully leading and managing IT projects, teams, and initiatives.

Demonstrated expertise in providing technical support and troubleshooting assistance for hardware, software, and connectivity issues.

Prior experience in a leadership or managerial role, with responsibility for team management, performance evaluation, and professional development.