The IT Specialist is responsible for providing technical support and ensuring the smooth operation of IT infrastructure. This role involves analyzing, troubleshooting, and resolving technology-related issues while maintaining a high level of customer service. The specialist will handle hardware and software inquiries, document solutions, and work collaboratively with team members to enhance overall IT performance.
Minimum Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field.
At least 1 year of experience in IT support, troubleshooting, and system maintenance.
Understanding of computer hardware, software, and network systems.
Good communication skills, both verbal and written, with the ability to explain technical issues to non-technical users.
Must be a team player.
Bachelor’s degree in Information Technology, Computer Science, or a related field.
At least 1 year of experience in IT support, troubleshooting, and system maintenance.
Understanding of computer hardware, software, and network systems.
Good communication skills, both verbal and written, with the ability to explain technical issues to non-technical users.
Must be a team player.
Competencies and Skills
In-depth knowledge of computer hardware, software, and network systems, including troubleshooting and maintenance.
Strong analytical abilities to diagnose, troubleshoot, and resolve technical issues effectively and efficiently.
Exceptional internal client support skills, ensuring clear communication and timely resolution of IT-related issues.
Ability to accurately record incidents, changes, and solutions, maintaining up-to-date knowledge bases and IT manuals.
Proficiency in managing multiple tasks and prioritizing incidents to meet service level agreements (SLAs) and deadlines.
Understanding of IT security principles and practices, ensuring compliance with regulatory requirements and company policies.
In-depth knowledge of computer hardware, software, and network systems, including troubleshooting and maintenance.
Strong analytical abilities to diagnose, troubleshoot, and resolve technical issues effectively and efficiently.
Exceptional internal client support skills, ensuring clear communication and timely resolution of IT-related issues.
Ability to accurately record incidents, changes, and solutions, maintaining up-to-date knowledge bases and IT manuals.
Proficiency in managing multiple tasks and prioritizing incidents to meet service level agreements (SLAs) and deadlines.
Understanding of IT security principles and practices, ensuring compliance with regulatory requirements and company policies.
Ability to work well within a team, collaborating with other IT professionals to address complex issues and share knowledge.
Ability to work well within a team, collaborating with other IT professionals to address complex issues and share knowledge.
Flexibility in responding to emergencies and adapting to new technologies, processes, and tools.
Competence in maintaining and preserving IT assets, ensuring accurate inventory and proper equipment handling.
Flexibility in responding to emergencies and adapting to new technologies, processes, and tools.
Competence in maintaining and preserving IT assets, ensuring accurate inventory and proper equipment handling.
Essential Functions
Diagnose and resolve hardware and software issues swiftly to minimize downtime.
Provide real-time support to employees, ensuring they have the tools and access needed to perform their duties.
Perform routine system checks and maintenance to prevent issues before they arise.
Guide employees in the effective use of hardware and software.
Perform regular hardware and software updates to ensure systems are up to date.
Regularly perform preventive maintenance on IT assets to avoid failures.
Diagnose and resolve hardware and software issues swiftly to minimize downtime.
Provide real-time support to employees, ensuring they have the tools and access needed to perform their duties.
Perform routine system checks and maintenance to prevent issues before they arise.
Guide employees in the effective use of hardware and software.
Perform regular hardware and software updates to ensure systems are up to date.
Regularly perform preventive maintenance on IT assets to avoid failures.
Be available for on-call support during IT emergencies to minimize downtime and address urgent issues.
Be available for on-call support during IT emergencies to minimize downtime and address urgent issues.
Promote adherence to IT policies, including correctly using the ticketing system.
Respond quickly to critical incidents, ensuring a swift resolution to avoid business disruptions.
Promote adherence to IT policies, including correctly using the ticketing system.
Respond quickly to critical incidents, ensuring a swift resolution to avoid business disruptions.
Assist in the deployment of new systems, ensuring smooth transitions.
Assist in the deployment of new systems, ensuring smooth transitions.
30% Night Differential Pay
The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.
Competitive Salary & Benefits
We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Professional Development
Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Paid Time Off
25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.
Free Food & Coffee
Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!
Wellness Benefits
Healthcare, dental, and a retirement plan included upon passing training!