IT Specialist

Responsibilities

• Deploy and configure operating systems on desktops.

• Keep operating systems updated with the latest patches and security updates.

• Troubleshoot issues related to OS installation and performance.

• Manage user accounts, groups, and permissions in Active Directory.

• Assist with tasks like password resets and account unlocks.

• Ensure integration with desktop systems.

• Install, configure, and troubleshoot software applications.

• Monitor software licenses and compliance.

• Provide user training and support on software.

• Install and upgrade hardware components.

• Troubleshoot and repair hardware issues.

• Maintain an inventory of hardware assets.

• Deploy and configure endpoint protection software.

• Keep protection definitions up to date.

• Conduct regular scans and audits for vulnerabilities.

• Monitor desktop systems for performance and security issues.

• Configure alerts and notifications for critical events.

• Generate reports on system health and performance.

• Deploy security updates, patches, and hotfixes.

• Test patches before deployment.

• Automate patch deployment tasks.

• Enforce IT security policies and procedures.

• Conduct security assessments and audits.

• Implement controls to protect sensitive data and ensure compliance.

Skills and Qualifications

• Demonstrated expertise in deploying operating systems, managing user accounts, and troubleshooting software and hardware issues.

• Proficiency in installing, configuring, and troubleshooting software applications, as well as monitoring software licenses and providing user training and support.

• Competence in installing, configuring, and upgrading hardware components, and maintaining hardware inventory for replacement planning.

• Knowledge and experience in deploying endpoint protection software, conducting security scans and audits, and remediating vulnerabilities.

• Proficiency in monitoring desktop systems, implementing patch management processes, and ensuring system security and updates.

• Understanding of IT security policies, proficiency in maintaining documentation, and enforcing compliance with regulatory requirements.

• Excellent communication skills to assist users and collaborate with team members, and the ability to document support procedures and best practices.

• Flexibility to adapt to changes, commitment to ongoing learning, and staying updated with industry trends and best practices.

Education & Experience

• At least 1 year experience in IT support/Helpdesk role. 

• Experienced in PC hardware and software installation. 

• Experienced with endpoint protection solutions and patch management processes.

• Experience with documentation and content management systems is preferred.

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

• Strong knowledge of operating systems (Windows, macOS, Linux), Active Directory, software installation, and hardware troubleshooting.

• Strong understanding of networking, remote monitoring tools, and ticketing systems.