Talent Acquisition Lead

Dumaguete, Philippines

As the Talent Acquisition Lead, your primary focus will be crafting and implementing effective recruitment strategies to bring in top-notch talent that aligns with our company goals. You'll oversee every step of the hiring process, from finding candidates to getting them settled in. A big part of your job will be making sure our company is attractive to potential hires and ensuring they have a positive experience. By working closely with different teams and using data, you'll help us find the best people and build a great reputation as an employer.


  • Develop and implement comprehensive recruitment strategies to attract top talent in alignment with organizational goals.

  • Develop and manage the recruitment budget, ensuring cost-effective hiring processes.

  • Create and maintain a recruitment calendar to manage hiring timelines and prioritize urgent roles.

  • Establish and monitor key recruitment metrics to measure the effectiveness of recruitment strategies.

  • Identify and utilize various sourcing channels, including job boards, social media, networking events, and employee referrals.

  • Develop and maintain a talent pipeline of potential candidates for future openings.

  • Attend job fairs, career events, and networking functions to promote the organization and attract talent.

  • Utilize applicant tracking systems (ATS) to manage candidate information and streamline the sourcing process.

  • Develop and implement standardized assessment and selection processes to ensure fairness and consistency.

  • Administer and evaluate assessment tests, including technical skills tests, personality assessments, and cognitive ability tests.

  • Coordinate with other departments to prepare for new hires' first day, including setting up workstations and providing necessary materials.

  • Promote the company's culture, values, and benefits to potential candidates.

  • Ensure a positive candidate experience by providing clear communication and timely updates throughout the recruitment process.

Skills and Qualifications

  • Deep understanding of recruitment best practices, strategies, and trends.

  • Proficiency in using applicant tracking systems (ATS) and other recruitment software.

  • Ability to analyze recruitment metrics and data to inform strategies and decisions.

  • Strong problem-solving skills to address recruitment challenges.

  • Excellent verbal and written communication skills for interacting with candidates and stakeholders.

  • Strong interpersonal skills to build and maintain relationships with candidates, hiring managers, and external partners.

  • Exceptional organizational skills to manage multiple recruitment processes and timelines simultaneously.

  • Ability to collaborate effectively with cross-functional teams, including HR, Marketing, and Operations.

  • Proficiency in using social media platforms for talent sourcing and employer branding.

  • Commitment to ensuring a positive candidate experience throughout the recruitment process.

  • Skilled in identifying opportunities to innovate and improve recruitment processes.

  • Skilled in conducting performance evaluations and providing constructive feedback to team members.

  • Ability to delegate tasks effectively and manage team performance.

Education & Experience

  • Bachelor's degree in Human Resources, Business Administration, or a related field.

  • At least 3 years of experience in full-cycle recruitment or talent acquisition, preferably in a call center or BPO industry.

  • Proficiency in applicant tracking systems (ATS) and other recruitment software.

  • Minimum of 1 year of supervisory experience in leading a recruitment team.

  • Demonstrated success in sourcing and attracting top talent across various channels, including social media and job boards.

  • Strong background in conducting behavioral interviews and assessing candidates' skills and qualifications.

  • Familiarity with recruitment metrics and analytics to measure the effectiveness of recruitment strategies in a call center setting.

  • Knowledge of Philippine labor laws and regulations related to recruitment and hiring practices, especially in the call center industry is a plus.

30% Night Differential Pay

The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.

Competitive Salary & Benefits

We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.

Professional Development

Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.

Paid Time Off

25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.

Free Food & Coffee

Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!

Wellness Benefits

Healthcare, dental, and a retirement plan included upon passing training!