As a Technical Support Agent, you’ll be the problem-solver customers count on when tech gets tricky. You’ll handle product-related questions, troubleshoot issues, and guide users with clarity and confidence. If you’re tech-savvy, calm under pressure, and committed to delivering excellent support — this role is built for you.
Minimum Requirements
At least 1 year of experience in technical support or a similar customer service role
Familiarity with troubleshooting software, hardware, or connectivity issues
High school diploma or equivalent; college-level education is a plus
Strong verbal and written communication skills
Ability to simplify complex technical information for non-technical users
Experience using support tools, ticketing systems, and knowledge bases
At least 1 year of experience in technical support or a similar customer service role
Familiarity with troubleshooting software, hardware, or connectivity issues
High school diploma or equivalent; college-level education is a plus
Strong verbal and written communication skills
Ability to simplify complex technical information for non-technical users
Experience using support tools, ticketing systems, and knowledge bases
Skills and Qualifications
Strong analytical and problem-solving abilities
Tech-savvy with a working knowledge of troubleshooting tools
Excellent communication and customer service skills
Ability to stay calm and effective during high-pressure interactions
Detail-oriented with strong documentation habits
Comfortable learning and supporting multiple systems or platforms
Team player with a proactive, solution-first mindset
Driven to meet and exceed support performance targets
Strong analytical and problem-solving abilities
Tech-savvy with a working knowledge of troubleshooting tools
Excellent communication and customer service skills
Ability to stay calm and effective during high-pressure interactions
Detail-oriented with strong documentation habits
Comfortable learning and supporting multiple systems or platforms
Team player with a proactive, solution-first mindset
Driven to meet and exceed support performance targets
Essential Functions
Respond to customer inquiries via calls, chats, or email regarding technical issues
Troubleshoot and resolve software, hardware, or network concerns efficiently
Walk customers through step-by-step solutions with patience and clarity
Document issues accurately in the ticketing system for tracking and resolution
Follow standard procedures and client-specific guidelines
Meet individual KPIs such as first contact resolution, average handle time, and customer satisfaction
Escalate unresolved issues to higher-tier support as needed
Respond to customer inquiries via calls, chats, or email regarding technical issues
Troubleshoot and resolve software, hardware, or network concerns efficiently
Walk customers through step-by-step solutions with patience and clarity
Document issues accurately in the ticketing system for tracking and resolution
Follow standard procedures and client-specific guidelines
Meet individual KPIs such as first contact resolution, average handle time, and customer satisfaction
Escalate unresolved issues to higher-tier support as needed
30% Night Differential Pay
The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.
Competitive Salary & Benefits
We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Professional Development
Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Paid Time Off
25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.
Free Food & Coffee
Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!
Wellness Benefits
Healthcare, dental, and a retirement plan included upon passing training!