We are seeking a Technical Support Representative with foundational Linux administration knowledge to provide technical support, troubleshoot system issues, and assist in maintaining Linux-based environments. The ideal candidate is comfortable working in the Linux command line, diagnosing system and network issues, and collaborating with internal teams to resolve technical concerns. Experience with Linux services, networking tools, and configuration file management is essential.
Preferred Qualifications
Experience supporting production Linux environments.
Knowledge of shell scripting (Bash) is an advantage.
Familiarity with Git or version control systems is a plus.
Exposure to cloud platforms (AWS, Azure, or GCP) is beneficial.
Experience with monitoring and logging tools is an advantage.
Core Competencies
Linux System Administration
Technical Troubleshooting
Problem Solving and Root Cause Analysis
Networking Fundamentals
Configuration Management
Attention to Detail
Analytical Thinking
Customer Service Orientation
Communication Skills
Team Collaboration
Adaptability and Continuous Learning
Time Management
Technical Skills
Linux Shell Commands (SSH, cd, ls, mv, cp, rm, vi/vim, htop, grep, cat, chmod, chown)
Linux Filesystem Navigation
Service Management (systemctl)
Log Analysis (journalctl)
Linux Networking Tools (ifconfig, ip, resolvectl, connmanctl)
TOML Configuration File Editing
Remote Server Administration
Aura Proprietary Tools (training provided)
30% Night Differential Pay
The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.
Competitive Salary & Benefits
We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Professional Development
Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Paid Time Off
25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.
Free Food & Coffee
Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!
Wellness Benefits
Healthcare, dental, and a retirement plan included upon passing training!