As a Training Specialist, you’ll design and deliver training programs that equip employees with the knowledge and skills they need to excel in their roles. You'll focus on creating tailored content that aligns with our products and client needs, ensuring that training sessions are both engaging and practical. Your work will directly impact the team's ability to meet client expectations and drive company success.
Responsibilities
Create training programs, materials, and assessments tailored to each product or account.
Collaborate with subject matter experts to ensure accurate, up-to-date content.
Regularly update training materials to reflect changes in products, services, or client requirements.
Develop and administer assessments to evaluate training effectiveness.
Conduct training sessions for new hires, employees, and client teams.
Deliver training through various methods: in-person, virtual, and blended learning.
Manage training schedules to ensure timely delivery.
Gather and analyze feedback to improve training outcomes.
Align training programs with broader business goals.
Create training programs, materials, and assessments tailored to each product or account.
Collaborate with subject matter experts to ensure accurate, up-to-date content.
Regularly update training materials to reflect changes in products, services, or client requirements.
Develop and administer assessments to evaluate training effectiveness.
Conduct training sessions for new hires, employees, and client teams.
Deliver training through various methods: in-person, virtual, and blended learning.
Manage training schedules to ensure timely delivery.
Gather and analyze feedback to improve training outcomes.
Align training programs with broader business goals.
Skills and Qualifications
Ability to create effective training materials for diverse audiences.
Strong communication skills for delivering clear, engaging training sessions.
Proficient in leading interactive training sessions and workshops.
Experience with training software, LMS, and related tools.
Capable of adapting training content to meet diverse learner needs.
Team-oriented, with the ability to collaborate across departments.
Ability to create effective training materials for diverse audiences.
Strong communication skills for delivering clear, engaging training sessions.
Proficient in leading interactive training sessions and workshops.
Experience with training software, LMS, and related tools.
Capable of adapting training content to meet diverse learner needs.
Team-oriented, with the ability to collaborate across departments.
Education and Experience
High school diploma or equivalent; Bachelor’s Degree preferred.
2+ years in a training role, preferably in a BPO setting.
Experience in developing and delivering training materials.
Proven ability to manage training projects and schedules.
Familiarity with performance metrics and training software.
High school diploma or equivalent; Bachelor’s Degree preferred.
2+ years in a training role, preferably in a BPO setting.
Experience in developing and delivering training materials.
Proven ability to manage training projects and schedules.
Familiarity with performance metrics and training software.
30% Night Differential Pay
The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.
Competitive Salary & Benefits
We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Professional Development
Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Paid Time Off
25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.
Free Food & Coffee
Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!
Wellness Benefits
Healthcare, dental, and a retirement plan included upon passing training!