Travel Reservations Agent

Minimum Requirements

• At least 1 year of experience in a call center or customer service role

• Experience handling travel bookings: hotels, flights, tours, car rentals, cruises, or similar

• High school diploma or equivalent; college-level education is a plus

• Strong verbal and written English communication skills

• Comfortable using booking platforms, reservation systems, and CRMs

• Excellent attention to detail when managing booking information and customer data

Competencies and Skills

• Strong knowledge of travel booking systems and industry terminology

• Clear communicator with excellent customer service skills

• Detail-oriented and organized under pressure

• Problem-solver with a calm, empathetic approach

• Able to manage multiple bookings and inquiries at once

• Flexible and quick to adapt to system or policy changes

• Passion for travel and delivering great customer experiences
  

• Driven to hit personal and team performance targets

Essential Functions

• Assist customers with booking inquiries, changes, cancellations, and special requests

• Provide expert recommendations for travel options based on customer needs

• Manage reservations across hotels, flights, cars, cruises, and activities

• Resolve booking issues quickly and professionally

• Handle rebookings, upgrades, refunds, and itinerary adjustments

• Follow brand guidelines and maintain a high level of accuracy in all transactions

• Use multiple systems to research, book, and modify travel components

• Meet performance goals including quality, resolution time, and customer satisfaction
  

• Document all interactions and follow up as needed