Travel Reservations Agent

The travel reservations agent handles customer service and reservation queries for our travel accounts.

Responsibilities

• Communicate via phone and/or email with partners to resolve any issues/requests raised by customers.
  

• Actively contact partners for updates regarding an ongoing request/issue
  

• Ensure that all escalated issues are communicated to the partners/providers
  

• Make sure all pending cases are updated in a timely manner
  

• Communicate with other members of the team for any system issues
  

• Correspond with other team members for any clarifications on an ongoing case

Skills & Qualifications 

• Excellent in written and verbal communication skills
  

• Customer service experience is a plus
  

• Sharp organizational, time management, and analytical skills
  

• Outstanding ability to think creatively, strategically, and identify and resolve problems
  

• Should possess excellent listening skills
  

• Should be results-oriented, and maintain optimism towards work.

Education & Experience 

• At least highschool or K-12 graduate
  

• At least 1-year experience in customer service or a travel account.