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Travel Reservations Agent

Cebu City, Philippines

As a Travel Reservations Agent, you’ll help customers plan and book unforgettable travel experiences — from hotel stays to flights, cruises, and everything in between. You’ll provide expert support, guide customers through booking options, and resolve issues with accuracy and care. If you’ve got a passion for travel, top-tier communication skills, and experience in reservations, this is your runway.

Minimum Requirements

  • At least 1 year of experience in a call center or customer service role

  • Experience handling travel bookings: hotels, flights, tours, car rentals, cruises, or similar

  • High school diploma or equivalent; college-level education is a plus

  • Strong verbal and written English communication skills

  • Comfortable using booking platforms, reservation systems, and CRMs

  • Excellent attention to detail when managing booking information and customer data




Competencies and Skills

  • Strong knowledge of travel booking systems and industry terminology

  • Clear communicator with excellent customer service skills

  • Detail-oriented and organized under pressure

  • Problem-solver with a calm, empathetic approach

  • Able to manage multiple bookings and inquiries at once

  • Flexible and quick to adapt to system or policy changes

  • Passion for travel and delivering great customer experiences

  • Driven to hit personal and team performance targets

Essential Functions

  • Assist customers with booking inquiries, changes, cancellations, and special requests

  • Provide expert recommendations for travel options based on customer needs

  • Manage reservations across hotels, flights, cars, cruises, and activities

  • Resolve booking issues quickly and professionally

  • Handle rebookings, upgrades, refunds, and itinerary adjustments

  • Follow brand guidelines and maintain a high level of accuracy in all transactions

  • Use multiple systems to research, book, and modify travel components

  • Meet performance goals including quality, resolution time, and customer satisfaction

  • Document all interactions and follow up as needed

30% Night Differential Pay

The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.

Competitive Salary & Benefits

We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.

Professional Development

Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.

Paid Time Off

25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.

Free Food & Coffee

Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!

Wellness Benefits

Healthcare, dental, and a retirement plan included upon passing training!